Return and exchange policy
Your satisfaction with our products is our main goal. We strive for impeccable quality and offer only the best products on the market. However, if for any reason you need to return or exchange an item, we will do our best to accommodate your needs.
Purchase returns
If a product purchased on our marketplace does not meet your expectations or has a manufacturing defect, you can return it within 14 days from the date of purchase. Please keep your receipt or proof of purchase as proof of purchase. Item must be in unused condition and in original packaging. Also ensure that all labels and tags remain intact.
To begin the process of returning an item, please contact our customer service team at the phone number provided or send an email to the email address provided. Our team will try to process your request as quickly as possible. Once we have inspected the item and ensured it meets our return policy, we will issue a refund to your original form of payment.
Exchange of goods
If you find that the purchased item does not suit you in size, color or other characteristic, we provide the opportunity to exchange within 30 days from the date of purchase. Please keep your receipt or proof of purchase. Item must be in unused condition and in original packaging with tags and labels intact.
To initiate the product exchange process, please contact our customer service team at the phone number provided or send an email to the email address provided. Our team will be happy to help you choose the right item for exchange. After checking the product and making sure it meets the terms of the exchange, we will send you a new product as soon as possible.
Exceptions
Some items may be excluded from the return and exchange policy if they have a limited shelf life or are hygiene or personal items. Please review each item description for details before making your purchase.
If you have any questions regarding our return and exchange policy, please do not hesitate to contact our customer service team. We are always ready to help you and offer the best solution for you.
